Terms & Conditions

• Legal business name: S MYERS LIMITED, trading as Coveredd
• Registered office: 66 Sandpiper Road, Southampton, England, SO16 8FF
• Company number: 11979212, registered in England and Wales
• General contact: Email us · Call us

1. About these terms

These terms apply to flooring products and installation services supplied by Coveredd.

Nothing in these terms removes or limits rights that a consumer has under applicable UK law.

2. Quotations and measurements

Quotations are based on the information, measurements and site conditions known at the time.

Where a site measure is required, the final order should be based on confirmed measurements rather than customer supplied estimates.

A quotation may be revised if the scope, measurements, flooring choice or site conditions change before the order is confirmed.

3. Products, samples and appearance

Flooring can vary slightly in colour, texture and appearance between samples, production batches and screen images. Natural materials can contain natural variation.

Physical samples should be checked in the property before a final decision where colour or texture is important.

4. Orders and deposits

An order is confirmed once the required deposit or agreed payment has been received and Coveredd has accepted the order.

Residential work normally requires a deposit before materials are ordered. The remaining residential balance is normally due on completion unless another arrangement has been agreed in writing.

5. Customer cancellations and changes

If the customer asks to cancel or change an order, Coveredd will explain what can still be changed and any costs already committed.

Where the law provides a cancellation right, nothing in these terms removes that right.

Flooring cut to customer measurements, made to customer specification or specially ordered may not qualify for a simple change of mind return where the law permits that exception.

Any cancellation charge must reflect the actual contract, legal rights and costs that have reasonably been incurred.

6. Installation dates

We will make reasonable efforts to meet agreed installation dates.

Occasionally delays can occur because of product availability, delivery problems, illness, access, site conditions or circumstances outside our reasonable control. We will keep you informed if this happens.

7. Access

The customer is responsible for ensuring reasonable access to the property and the areas being fitted at the agreed time.

Where key collection or other access arrangements have been agreed, the customer must make sure the access information is correct and that Coveredd is authorised to enter the property.

8. Furniture and room preparation

Rooms should normally be reasonably clear before fitting.

Where one or two large items cannot easily be removed, we may agree to work around them where it is safe and practical. Additional handling or a second fitter may be chargeable if agreed in advance.

9. Existing flooring, uplift and disposal

Existing flooring will only be uplifted or disposed of where this has been included in the agreed work.

The customer should tell us about unusual materials, contamination or access issues before the fitting date where known.

10. Subfloor preparation

Flooring must be installed onto a suitable surface.

If additional preparation is discovered or becomes necessary, we will explain the work and any additional cost before carrying out chargeable extras. We will not intentionally carry out material additional chargeable work without discussing it with the customer first.

11. Doors, trims and clearances

New flooring can alter floor height.

Where doors, appliances, plinths or fittings require alteration, this is only included where specifically agreed. Door trimming should not be assumed to be included unless it is stated in the quotation or scope.

12. Completion and payment

Unless agreed otherwise, the remaining residential balance is due when the agreed fitting work is complete.

Approved landlord, letting agent and commercial customers may be offered payment terms of up to 14 days. Account terms are agreed individually and are not automatic.

13. Fitting guarantee

Coveredd provides a five year guarantee on fitting workmanship, subject to the final written guarantee terms approved by the business.

Manufacturer product warranties are separate and vary by flooring range.

If the customer believes there is an installation problem, they should contact Coveredd promptly and allow a reasonable opportunity to inspect the issue.

14. Product faults

Where a product fault is suspected, Coveredd may need information, photographs, an inspection or manufacturer assessment before the cause can be confirmed.

Product warranty rights are separate from the fitting workmanship guarantee.

15. Complaints

If you believe there is a problem with the flooring, service or installation, contact Coveredd promptly with the property address, order details and a description of the issue.

We will aim to investigate the concern and agree the appropriate next step.

Complaints contact: Email us or Call us.

16. Delays outside reasonable control

Coveredd is not responsible for delays caused by matters outside reasonable control, but we will take reasonable steps to reduce the effect of the delay and keep the customer informed.

17. Liability

Nothing in these terms excludes or restricts liability where it would be unlawful to do so.

Nothing in these terms limits statutory consumer rights.

18. Governing law

These terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply.