Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Coveredd collects, uses and protects personal information when you use our website, request information, arrange a visit, request samples or become a customer.

Who we are

Coveredd provides flooring supply and installation services in the United Kingdom.

• Legal business name: S MYERS LIMITED
• Trading name: Coveredd
• Business address for privacy correspondence: 66 Sandpiper Road, Southampton, England, SO16 8FF
• Privacy contact email: Email us
• Telephone: Call us
• Company number: 11979212
• Registered in England and Wales

Information we may collect

Depending on how you use our website or services, we may collect your name, email address, telephone number, property address, billing details, measurements, photographs you choose to provide, information about the flooring or service you are interested in, access information you give us for a property, enquiry details, sample request information and records relating to quotations, orders and completed work.

Why we use your information

We use personal information to respond to enquiries, prepare quotations, arrange measures and visits, process sample requests, fulfil flooring orders, arrange installation, communicate about your job, maintain customer records, deal with payments, respond to aftercare issues and operate our business.

Our lawful basis

We process information where it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to meet legal obligations and, where appropriate, for our legitimate business interests.

Where consent is required, such as for certain optional cookies or marketing activity, we will ask for it separately.

Property access information

If you provide key collection, access or property contact details, we use that information only for the purpose of arranging and completing the agreed service and related administration.

Payments

Payment information may be processed by third party payment providers.

Coveredd does not intentionally store full payment card details on the website.

Who we share information with

We may share relevant information with service providers involved in operating the website, processing payments, supplying flooring, arranging deliveries, completing installations, maintaining business records or providing professional services to the business.

We only share information where it is reasonably necessary or legally required.

International transfers

Some website or technology providers may process information outside the United Kingdom. Where this happens, appropriate legal safeguards are used.

How long we keep information

We keep information for as long as it is reasonably required for quotations, orders, warranties, accounting, legal obligations, customer service and legitimate business record keeping.

Your rights

Depending on the circumstances, you may have the right to ask for access to your personal information, ask us to correct inaccurate information, request deletion, restrict certain processing, object to certain processing and request transfer of information in a portable format.

You may also withdraw consent where processing is based on consent.

Complaints

If you have a concern about how we use your information, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner's Office.

Cookies

Our website may use cookies and similar technologies. More information is available in our Cookie Policy.

Changes to this policy

We may update this Privacy Policy when our services, website or legal obligations change.