Frequently asked questions
Straight answers to the questions we are asked most often about choosing, measuring and fitting your flooring.
What does fully fitted mean?
Our displayed fitted prices include the flooring, professional installation and the standard fitting materials required for that product.
The exact inclusions vary slightly by flooring type and are shown on the relevant product page.
Is the price shown online the final price?
The online price gives you a clear fitted guide price. Once we measure the room, we confirm the quantities and final price before anything is ordered.
If additional floor preparation or other work is required, we will explain it first.
Can I see the flooring in my room?
Yes. Room Viz lets you upload a photograph of your room and preview different flooring options before booking a measure.
Can I see the flooring in person before I order?
Yes. Book a free measure and we bring samples of the floors you are considering, so you can see them in your own light before anything is ordered.
Can I buy the flooring without fitting?
No. Coveredd supplies and fits every floor we sell. We don’t sell flooring on its own.
How quickly can you fit?
Typically fitted 2 to 3 days after your order is confirmed.
Do I need to measure my rooms myself?
No. You can use your own measurements to get an initial idea of cost, but we measure the property properly before anything is ordered.
This also gives us a chance to check access, subfloors, doorways, stairs and anything else that may affect the installation.
What happens when you come to measure?
We measure the areas, look at the existing flooring and subfloor, discuss the products you are considering and check any practical details that could affect fitting.
The aim is to make sure the flooring, price and installation plan are right before the order goes ahead.
Is underlay included with carpet?
Yes. Standard underlay is included in the FULLY FITTED price on every Coveredd carpet, including our budget landlord ranges.
The full list of what is included is shown on each product page.
Can you remove my old flooring?
Yes, but it is an optional extra service and is not part of the FULLY FITTED price. Need the existing flooring removed? Uplift and disposal can be added for £4.00/m².
Tell us when arranging your measure so it can be allowed for properly, and we will confirm it with you before the work is booked.
What if the subfloor needs preparation?
We will tell you if additional preparation is needed before the new flooring can be fitted correctly.
We do not want preparation work to appear as a surprise after the job has started, so anything significant will be discussed with you first.
Will you carry out additional work without asking me?
No. If we uncover something that requires additional work or cost, we will explain what is needed before proceeding.
Do I need to empty the room?
Rooms should normally be reasonably clear before fitting.
If there are one or two larger items that are difficult to remove, let us know. In many cases we can advise whether they can be worked around safely.
How do residential payments work?
Residential work normally requires a deposit when the order is confirmed, with the remaining balance due on completion.
Any different payment arrangement will be agreed with you before the work starts.
Do landlords and letting agents receive account terms?
14 day account terms are available for approved landlord and commercial customers.
Account terms are agreed individually and are not automatic.
Can you collect keys or arrange access?
Yes, where agreed.
For rental properties we can often collect keys or arrange access so you do not need to attend every appointment personally.
Can you work towards a tenancy date?
Yes. Tell us the date you are working towards and we will plan the measure, ordering and fitting around it where reasonably possible.
Can I use the same flooring across several rental properties?
Yes. For landlords and letting agents managing multiple properties, we can help you create a simple repeat specification so you know what to use when another property needs flooring.
Where do you work?
Coveredd works across Wiltshire and Hampshire, with surrounding areas considered depending on the project.
We are based near Amesbury, and our regular fitting area includes Salisbury, Andover, Southampton and the New Forest. If your property is nearby but not listed, send us the postcode and we will confirm whether we can help.
Do you guarantee the fitting?
Yes. Our fitting workmanship is covered by our five year fitting guarantee.
Manufacturer product warranties are separate and vary by product.
What if I have a problem after fitting?
Contact us as soon as you notice the problem.
We will look at what has happened and establish whether it relates to the installation, the flooring itself or something else affecting the floor.
Can commercial work be completed in stages?
Yes, depending on the project.
For offices, shops and other light commercial spaces we can discuss phased fitting and practical installation times around how the premises are used.
Do you recycle old flooring?
Where suitable recycling routes are available we will use them, but not every type of flooring can currently be recycled.
We would rather be clear about that than make a blanket recycling claim.
Tell us about the property or room.
We will point you to the simplest next step.